Shipping & Delivery

Shipping Orders

Orders will be shipped within one business day of when the completed order is received and payment is processed, unless noted at the time order is placed or you receive an email notice, that an item is on delayed shipping status. Pre-orders or items that are marketed online as backordered will ship at a future date & we will provide a shipment timeframe as soon as we are aware of one.

Delivery Address

A complete and correct delivery address is essential. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. An additional fee may apply if an address change is made while the package is en route, and not all carriers allow such address changes. You must include a daytime telephone number for all orders. Occasionally packages are returned to Hazel Networks as undeliverable. When the carrier returns an undeliverable package, please contact Hazel Networks to make arrangements for reshipment.

Estimated Delivery Dates

If a product is labeled as being on “Backorder” or “Pre-order” status, and if an estimated date is available, we will indicate the shipping/back-in-stock date when purchasing your item.  We cannot, however, guarantee the date of arrival listed.

International orders

Purchases sent to addresses outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process.

Shipping Fees

Shipping fees are based on the destination, size and weight of your item(s) and include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit. You can calculate your estimated standard shipping fee for any product by adding product to you shopping cart and including basic shipment information, which includes your nation and postal code.

UPS Delivery Attempts

UPS makes three attempts to deliver a package. After three delivery attempts, UPS will return the package to Hazel Networks. Please Contact Us if this happens so that we can arrange for a reshipment of your order.

Canceling an Order

If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. If the order you want to cancel has already entered the fulfillment process, it cannot be canceled by you or by our customer service department. To cancel an order please call +1 (877) HAZEL-NET to speak to a customer service associate. Please refer to the Return Policy if your order moves to the fulfillment process before you are able to cancel.