Activation issues are extremely rare, in part due to the customized testing & refreshing process we go through with each device. Even still, we do sometimes encounter activation problems. Even under the best circumstances, it can be tricky to nail down the correct model for your internet service provider & your service package.
That’s why we offer a full coverage Activation Guarantee for all of the modems we offer. If, for ANY reason you have trouble during your activation, please give us a call or send us a message from our Contact Us page. We’d love to help out with a replacement, or return for a full refund!
100% Customer Satisfaction Guaranteed
We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you ordered, we’ll exchange it, replace it or refund your money within 30 days of purchase. Simply contact us about the problem, and we’ll take care of you.
Certain products have extended warranties that are listed on the particular product page & on your order’s packing slip.
Please see our Returns page for full details, and call us at +1 (877) HAZEL-NET if you’d like further clarification.
Questions About the Activation Guarantee?
Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.
FREQUENTLY ASKED QUESTIONS
What service features are covered by the Activation Guarantee?
We cover all service features that are available to you as a subscriber, that are also features that were incorporated into the device you are activating. This includes, cable internet, DSL internet, and telephone service.
*Please note that some US-Based service providers only allow certain features to be activated on a non-rental modem. Time Warner Cable / Spectrum, for example does not allow the telephone to be activated on non-rental units, they require you to keep their modem on your account in addition to yours. They do not charge a rental fee for this as long as your owned modem has the telephone option built in.
How do I file an Activation Guarantee Claim?
Please contact us if you have problems activating. Our US-Based call center representatives are trained on all of the issues that typically come up during activation. They have helped hundreds of other customers get their modem online without a hitch, and can sniff out the need for a replacement or a different model number in just a few minutes.
When you call, please make sure to have your order number, and any warranty information ready to go so that we can assist you best!
What modems qualify for the Activation Guarantee?
All modems qualify for this program. Please make sure the model number of the modem is on the approved equipment list for your service provider before you purchase. Modems not on the approved equipment list for your provider are not eligible for the activation guarantee.